Is this discrimination against shy people?

Can’t have any person “excellent communication skills” in his native language?
What if English is not my mother tongue?

And what if a person is technically superb at work but not in oral communication?

I guess a poor bricklayer rarely makes presentations to the board of a multi-national company but still has to understand clients` needs and communicate to them and with his colleagues effectively.

Why not say “10 years provable experience in similar position is essential”?
But then again what can e.g. a graduate do applying for an entry position? Or someone would like to change career? Nobody was born with 10 years experience or as a confident communicator in every area of life…

Job 1: Speaking/Listening….excellent
Reading ……good
writing………N/A

Job2: Speaking ……good
writing/reading……..excellent
listening……face to face….good
listening over the phone……excellent
Job 3: Listening/speaking…….excellent
reading/writing……..N/A
body language………good
confidence to communicate…..excellent
People with low confidence are not eligible for any of the position advertised above because we need excellent communication skills.
Can a person lacking confidence be an excellent communicator???????
Have you ever seen a person who lacks confidence demonstrating excellent communication skills???
Body language is not required for most of the customer services roles or for telephony roles. Is it correct? What if one says the communication is 65% body language even when talking over the phone? Do you think a person with intermediate spoken language but excellent body language is not better than the vice versa?
If yes do we need excellent communication skills in all sorts of jobs?
Can we assume that people doing jobs are excellent communicators?
Communication is considered to have failed when a message is not conveyed or interpreted in the sense it was basically intended.
Can any one guarantee that an excellent communicator can communicate better to all sorts of people? Should common sense and a sharp analytical bent of mind be considered a must for an excellent communicator? Do all excellent communicators possess common sense and analytical mind?.

Enough said…

“Communication” like “intelligence” is a multi-faceted beast. (Gardner is the canonical reference on multiple intelligences.) The brick layer example also shows how to quantify the communication you need – operationalize it. Transferring what information, in what parts of the job, to which people, perhaps even using which vehicles? The bricklayers manage to communicate which piles of bricks are going where quickly and effectively successfully without a single PowerPoint presentation.

You might actually be cleaner with HR with operationalized “communication” requirements. You’ll certainly do better with your hiring.

We’ll have to agree to disagree, at least for white-collar jobs. I still believe that the vast preponderance of them want “excellent communication skills,” nobody every advertises for mediocre or average communication skills, and exactly what “excellent” means is never quantified. (“Never” means, again, the vast preponderance. I’m not claiming to have examined every JD on the planet.)

John

My company makes candidates fill out a written questionnaire, and the quality of the writing vis a vis communication skills is certainly one of the things we evaluate when we review the completed questionnaire.

I’ve been involved in interviews from the hiring end where the candidates were asked for the second round of interviews to give a presentation to the interview team on a particular topic, and the whole point of that presentation was of course to evaluate the candidates’ communication skills.

In short, I do not at all agree that communication skills are “never” quantified. There are plenty of interviewers who consciously and methodically evaluate communication skills for the candidates they interview.

The point of a job description is to let the candidate know what skills s/he is expected to have. If excellent communication skills are required for the job, and as I’ve already noted they aren’t required for every job, then it should be mentioned in the job description to give potential candidates an opportunity to evaluate whether they fit the mold. A candidate who knows that he sucks at writing, collapses into a puddle on the floor when asked to give a presentation, never responds to email, and/or has a bad habit of getting into email flame wars with coworkers, may very well decide that it wouldn’t be such a good idea to apply to a job which lists “excellent communication skills” as a requirement.

You nailed me. You’re right. I do have a white-collar bias.

I’d argue that a bricklayer, perhaps, needs some communication skills, because it’s very rarely a solo occupation, unlike a night watchman or grave digger. (You can argue that a night watchman is part of a security team, but I’d argue that everything about the job is solitary.) A brick wall, chimney, patio, etc. has to connect to, and work with, a larger structure. But that’s a quibble — I acknowledge that an awful lot of bricks can probably be laid without a heck of a lot of communication skills.

I’m still mulling over your mathematician example. In any rule or guideline involving people, there are bound to be corner cases. Blue-collar jobs aren’t a corner case, but a mumbling NSA mathematician is.

Perhaps communication skills are one of the defining characteristics of white-collar jobs. I still may hold on to my position, just for white-collar jobs. I need to cogitate on this a bit more, before I write about it again.

Regarding quantifiability, let me be clearer. I agree that “excellent communication skills” can be quantified for any white-collar job, given enough paper. But they never are, except for jobs like news reporters, writers, tour guides, etc. “Excellent communication skills” can be quantified for, say, a mechanical engineer, but doing so would be so unwieldy as to be be unusable. So what’s the point in listing them? If it comes down to intuition and subtlety for white-collar jobs, as you seem to agree, then why now replace the requirement with, “You must seem like an OK person to work with?” It amounts to the same thing.

Does a night watchman need to have “excellent communication skills”? How about a gravedigger? A bricklayer? Your statement that every job on the planet requires excellent communication skills betrays your white-collar bias.

Furthermore, there are also plenty of white-collar jobs that do not require communication skills. I bet there are plenty of brilliant mathematicians working at the NSA who couldn’t put together a coherent sentence to save their lives. I’m sure I could think of other examples, but I think the point is made.

On the question of whether excellent communication skills are something you can measure, I will first note that you shouldn’t discount the value of the gut feeling you get during an interview with a candidate. The whole point of having face-to-face interviews rather than doing the entire process in writing or on the phone is to enable the potential employer to get such impressions from the candidate. It’s usually quite obvious whether a candidate communicates well during an interview.

Having said that, when oral communication skills are extremely important for a position, then have the candidate do a presentation to the team. When written communication skills are important, have the candidate do some writing on some topic while in the office for the interview. If you can’t judge accurately whether a candidate communicates well during a presentation or in on-the-spot writing, then you’re not qualified to be doing the interviewing for a position for which communication skills are important.