Tag Archives: CLEAR

I’ve been quite satisfied with my Qwest 7Mb/894Kb DSL service. It had occasional bandwidth hiccups, but none were major. Their customer service was great and the service reliability was rock solid.

A man may choose to tinker with something that’s not broken, and look for “better” alternatives. I’ve done that to my Internet access. Woe is me.

I’ve occasionally thought about switching to home WiMAX. The reasons include mobility, if we add on mobile service; fewer phone cords in the house; more latitude in configuring our home offices; and maintaining our Internet access if we move. And so last week, I made the switch: I cancelled Qwest, went to the CLEAR website, and signed up for their “Home Internet” premium service. It’s $40/month, and promised 7Mbit down (or 6Mbit, depending on the sales document) and 1Mbit up. All the stock image photos had smiling faces. What could go wrong?

My experience with it has been terrible. So much has gone wrong that I’ll have to spread the bad news across multiple posts.

Let’s talk about signing up, setting up, and the Terms of Service.
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