SMS confirmation codes


When SMS confirmation codes first went mainstream, they were four digits long. Then, five digits long. Today I had to enter a seven-digit SMS code to confirm my login with UnitedHealthcare. This security technique is hitting a useability wall. Going beyond eight digits will make people not use it for two-factor authentication.

Great moments in nutrition


A chocolate chip cookie uses the fact that it actually contains chocolate chips as a selling point. I'm not a foodie. But c'mon.

Great moments in hubris


If you refer to yourself as a leader, you likely aren’t one.  If you refer to yourself as a “thought leader,” you are without a doubt not one.  The titles and descriptions I read on LinkedIn will occasionally wind me up.

Great moments in web site rendering


And "x to y days" is a pet peeve. Why not say, "Please allow up to three business days?" Or better, "Please allow three business days?"    

Hello customer, you’re a moron


I just upgraded a macOS application. I won't give the name. But here's a tasty snippet from their user manual. Somewhere there's a manager or maybe a technical writer who thought it was useful to tell the reader to review the Table of Contents, which includes page numbers.

Bye Flixster


I've had Flixster's iPhone app for years. It's been handy for staying abreast of upcoming movies and DVD releases. Along with movie synopses, it shows each movie's Rotten Tomatoes score and has links to movie reviews. This morning, I tapped on a movie to get more info. Up came a video ad that I couldn't disable. And -poof- I … Continue reading Bye Flixster