I filed a complaint about CLEAR with the WA Attorney General’s office.

Yesterday, about two weeks after I filed the complaint, someone from CLEAR calls me and is very apologetic. “We want to see if you’re having any more speed issues.”

We talk. He says let’s do another speed test. I say OK. He says we’ll do it whenever it’s convenient for you, any time, any day. I say OK, how about tomorrow at 7 am my time? He says OK, great, I’m very sorry for this Mr. DeRosa, I apologize for the inconvenience, etc. I say fine, shall I call you at the number I called just now? He says great, yes. Tomorrow at 7am.

Today at 7am I called his number.

Our technical support department is currently closed. Technical support is open from 9am to 10 pm, 7 days a week.

I tried calling three more times, until 7:20. Then it’s time to leave for work. Thanks, CLEAR.

(Read parts I, II, and III.)

Yesterday, I did another speed test with CLEAR‘s level 1 tech support. (I.e., the reps you get by dialing 1-888-888-3113.)

CLEAR’s support rep said they had done no work on my ticket, but they wanted to do another speed test anyway. Hrm. No work at all? None.

The results: My bandwidth is now about 5Mbit down, 1Mbit up. I no longer have a basis for a complaint, so I asked them to close my problem ticket.

Why is it now 5Mb/1MB, when three weeks ago it was 1/10^th that? There’s no explanation. CLEAR claims they did no repairs that would have affected my connection. And I didn’t do anything here to affect it. Yet it’s much faster. It’s a mystery of God’s creation.

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The next installment in my continuing saga…

CLEAR contacted me. There’s no new information about my problem, and they didn’t say they fixed anything. But they want to do another speed test.

I’ve scheduled it for tomorrow evening.