I filed a complaint about CLEAR with the WA Attorney General's office. Yesterday, about two weeks after I filed the complaint, someone from CLEAR calls me and is very apologetic. "We want to see if you're having any more speed issues." We talk. He says let's do another speed test. I say OK. He says … Continue reading CLEAR fails another customer support test →

(Read parts I, II, and III.) Yesterday, I did another speed test with CLEAR's level 1 tech support. (I.e., the reps you get by dialing 1-888-888-3113.) CLEAR's support rep said they had done no work on my ticket, but they wanted to do another speed test anyway. Hrm. No work at all? None. The results: My … Continue reading Review of CLEAR WiMAX in Seattle →

The next installment in my continuing saga... CLEAR contacted me. There's no new information about my problem, and they didn't say they fixed anything. But they want to do another speed test. I've scheduled it for tomorrow evening.

My first installment described CLEAR's Terms of Service horror show. My fun continued when I finished my account activation and got on the net. Uh-oh I quickly noticed a time lag in my surfing. Speedtest confirmed that the bandwidth was not what CLEAR had advertised. CLEAR had promised me 7Mb/1.2Mb when I signed up. I … Continue reading CLEAR WiMAX sucks, part deux →

I've been quite satisfied with my Qwest 7Mb/894Kb DSL service. It had occasional bandwidth hiccups, but none were major. Their customer service was great and the service reliability was rock solid. A man may choose to tinker with something that's not broken, and look for "better" alternatives. I've done that to my Internet access. Woe … Continue reading CLEAR WiMAX sucks in Seattle →