One of Plone’s advertised support venues is the #plone IRC channel.
I’ve never been very comfortable with IRC. I’ve always felt odd jumping into the middle of a bunch of conversation threads. IRCing at OSCON was fun, but that was a snark-fest.
But, yesterday I took the plunge. I asked a question, and Veda Williams provided the answer. It was easy. I’m sold. Now I have Colloquy open on #plone all the time, and glance at it occasionally.
Seek Nuance 
The IRC channel is definitely one of the Plone community’s strong points. Welcome!
Try #django some time. 😉