CLEAR fails another customer support test


I filed a complaint about CLEAR with the WA Attorney General’s office.

Yesterday, about two weeks after I filed the complaint, someone from CLEAR calls me and is very apologetic. “We want to see if you’re having any more speed issues.”

We talk. He says let’s do another speed test. I say OK. He says we’ll do it whenever it’s convenient for you, any time, any day. I say OK, how about tomorrow at 7 am my time? He says OK, great, I’m very sorry for this Mr. DeRosa, I apologize for the inconvenience, etc. I say fine, shall I call you at the number I called just now? He says great, yes. Tomorrow at 7am.

Today at 7am I called his number.

Our technical support department is currently closed. Technical support is open from 9am to 10 pm, 7 days a week.

I tried calling three more times, until 7:20. Then it’s time to leave for work. Thanks, CLEAR.

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