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Tag Archives: Seattle


My first installment described CLEAR‘s Terms of Service horror show. My fun continued when I finished my account activation and got on the net.

Uh-oh

I quickly noticed a time lag in my surfing. Speedtest confirmed that the bandwidth was not what CLEAR had advertised.

CLEAR had promised me 7Mb/1.2Mb when I signed up. I was seeing 650Kb/30Kb, at best. I’d have faster bandwidth by etching bits onto rocks and throwing them at passing cars.

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I’ve been quite satisfied with my Qwest 7Mb/894Kb DSL service. It had occasional bandwidth hiccups, but none were major. Their customer service was great and the service reliability was rock solid.

A man may choose to tinker with something that’s not broken, and look for “better” alternatives. I’ve done that to my Internet access. Woe is me.

I’ve occasionally thought about switching to home WiMAX. The reasons include mobility, if we add on mobile service; fewer phone cords in the house; more latitude in configuring our home offices; and maintaining our Internet access if we move. And so last week, I made the switch: I cancelled Qwest, went to the CLEAR website, and signed up for their “Home Internet” premium service. It’s $40/month, and promised 7Mbit down (or 6Mbit, depending on the sales document) and 1Mbit up. All the stock image photos had smiling faces. What could go wrong?

My experience with it has been terrible. So much has gone wrong that I’ll have to spread the bad news across multiple posts.

Let’s talk about signing up, setting up, and the Terms of Service.
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I’m peeved.

I like eating at Hilltop Ale House. It’s in a great location, has a fun atmosphere, and provides very good -to- excellent food for the money. Their soups can be to die for. It’s a good meeting place for start-ups, and they don’t hassle you if you linger a bit. Last but not least, I like Tim and Beau, bartenders/waiters extraordinaire.

Hilltop recently made two changes to their menu. Both of these changes suck.

Suckage #1

They silently reduced the size of their Goat Cheese Salad, I guess as a cost-saving measure. It used to be a kickin’ salad, but now it’s just OK.

Suckage #2, the Greater Offense

They committed a far larger offense in another dish. They removed the tabouleh from their Artichoke Hummus Pita Plate.

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Cleaning the mental loft of some odds and ends…

An ex-colleague torpedoed my reputation with a start-up. I uncovered this from the timing of the company’s backing out, a LinkedIn update, and a third party’s casual comment. It gets better: I had been neutral about them, due to doubts about the company’s technical direction and market opportunity. OOTB they said TBNT, and a few days later I discovered the torpedo in the water. The epilogue: I’ve since learned things that confirmed my earlier qualms about the company, so it’s just as well (good for me, actually) that our talks are off. So to my anonymous known admirer: Thanks for helping me dodge a bullet! And, Bitter, party of 1: Your table is ready.

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